Q: Is Medipouch® machine washable?
Yes, machine wash separately in cold water. I recommend using a lingerie bag when washing. Do not bleach. Line Dry. 

Q: Are the auto-injectors pretty secure in the pouch and not able to fall out easily when my child is running around the schoolyard with her friends?
Yes, the opening is at the top; Velcro hook and loop is sewn across the full length of the pouch with pull loops for easy opening.  When the Velcro is closed the injector cannot fall out.  In addition there is an elastic loop inside the pouch to insert the auto-injector into for added security.  

Q: The pouch becomes uncomfortable when I sit for long periods.
Slide the pouch around to your stomach.  You will not feel the hardness of the auto-injector tube and will find it very comfortable.  

Q: What is the elastic loop inside of the pouch for?
The elastic loops on the interior of Medipouch® are to hold the auto-injector securely.  They were the recommendation of a friend who is a teacher and has seen people panic in stressful situations and lose or destroy medical gear.  

Q: Can I pay by phone?
No, we do not have the ability to take credit card orders by phone: only thru our website.  We have two methods for payment; click on the money order icon on the left hand side of the website page and mail the form along with a money order in USD or choose your items on the products page which sends you to our secure credit card processor.  

Q: Do I need the optional tube?
The optional tube was offered because EpiPen originally came in an easily broken, amber-colored case; it now comes in a sturdy clear tube.  If you have the EpiPen in a clear tube with either a green or yellow screw-on cap, the optional tube will not be needed.  Medipouch® optional tubes are normally ordered by European customers where EpiPen is not available in the clear tube.   

Q: What is your Return/Exchange policy?
Return policy is a 30 Day money-back guarantee on all orders less shipping costs. 
Please include your name, address and order number along with your return and send to:
PAG
1904 Nobles Mill Road
Darlington , MD   21034

For exchanges, please email me at:  pag@medipouch.com  or if you prefer, call me at
410-335-2874.

Q: My waist size is larger/smaller than the advertized sizes; do you make custom belts?
Waist size less than 23”
All Medipouch®  products are available in less than 23” waist size. 
Simply place your order for any compact or standard pouch.  During checkout you will find a section for special instructions, in this section note the current waist size of the person who will be wearing the pouch.  I will make the belt to fit now with room to grow.

Waist size over 42”
Medipouch®  is available in waist sizes over 42” in the solid black color only.  Simply place your order for the solid black compact or solid black standard pouch.  During checkout you will find a section for special instructions, in this section note the current waist size of the person who will be wearing the pouch.  I will make the belt to fit now with room to grow.

Q: Will a syringe, an aspirator and a small vial of liquid medication fit into the pouch?
The pouch sizes are listed below. Draw a rectangle on a piece of paper that matches one of these sizes to see if the items you are describing will fit inside the pouch.
The compact pouch dimensions are approximately: 7 1/4" x 2 1/4" (18.4x5.7cm)
The standard pouch dimensions are approximately: 7 1/4" x 3 5/8" (18.4x9.2cm)

Q: Is there a tag for emergency contact information? 
No, we recommend putting the emergency information on labels (sticky return address labels) and attaching them right on the injectors' protective cases. That way your backup injectors for the school nurse etc. will also have the information at hand.

Q: Do you sell this product for very young children to wear?
Yes, Medipouch® has been purchased for children as young as 2 years. Of course at that age, they are too young to inject themselves; however, the life saving medication is readily at hand for an adult to access and administer.